Privacy Policy
Effective as of: May 14, 2026
This Privacy Policy explains how Floodline Restoration Co. handles the personal information of people who visit waterdamageeastflatbush.com or use any feature on the site. By browsing the site or submitting a service request, you are accepting the practices described here.
A quick note on who we are: Floodline Restoration Co. is a home-services marketing and referral company. We advertise home services, collect requests from visitors like you, and then pass those requests to the independent local businesses that actually do the work. We do not send out crews or perform any services ourselves - that part belongs entirely to the businesses we refer you to.
This policy was last updated on May 14, 2026 and applies to all visitors regardless of where they are located, though residents of certain states have additional rights described below.
What should you know about texts and calls from us?
When you submit a request through waterdamageeastflatbush.com, you may receive text messages (SMS or MMS) and phone calls from two sources: Floodline Restoration Co. itself, and the independent business or professional that picks up your request and reaches out to quote or schedule the work.
By providing your phone number, you understand and agree that those contacts may be made using an automatic telephone dialing system (autodialer) or with prerecorded or artificial-voice messages. We want to be upfront about that.
Your consent to receive these calls or texts is never a condition of buying anything. You can get a quote and hire a contractor without agreeing to automated messages - just let us know.
How often will you hear from us? Message frequency varies based on your request and how quickly the responding business gets back to you - there is no fixed schedule.
Standard message and data rates from your wireless carrier may apply to any texts you receive or send.
To stop text messages at any time, simply reply STOP to any message you receive from us. Reply HELP if you need assistance. Please be aware that opting out of texts stops the messages but does not automatically close or cancel an open service request - if you want us to stop all contact about a pending request, please tell us that separately.
You can also manage opt-out requests or ask questions about messaging by visiting us at our contact page.
Do you have special rights based on where you live?
Residents of California, Virginia, Colorado, Connecticut, and Utah - along with residents of other states that have enacted comparable consumer privacy laws - have specific rights regarding their personal information. Here is what those rights look like in plain language:
- Right to know and access: You can ask us what categories of personal information we have collected about you, which specific pieces we hold, and who we have sent it to.
- Right to correct: If something we have on file about you is inaccurate, you can ask us to fix it.
- Right to delete: You can request that we delete personal information we hold about you, subject to certain legal exceptions.
- Right to portability: You can ask for a copy of your personal information in a format that is reasonably transferable.
- Right to opt out of sale or sharing and targeted advertising: You may direct us not to sell or share your personal information and not to use it for targeted advertising or profiling that produces legal or similarly significant effects.
Something important to understand about how our model works: When you submit a service request through waterdamageeastflatbush.com, we pass your contact details and project information to the independent businesses in our network that are positioned to respond. Under some state privacy laws - including those listed above - that transfer may qualify as a "sale" or a "share" of personal information. We are not going to pretend otherwise. If you do not want your information passed along in that way, please do not submit a request. If you have already submitted one and want to withdraw or opt out, reach out to us through the contact page - that is the mechanism we use, as there is no cookie toggle or banner to click.
How to exercise any of these rights: Send your request through our contact page. An authorized agent may submit on your behalf if they can provide proof of their authority to act for you. We may need to verify your identity before honoring a request. We will respond within the timeframe required by the law that applies to your state.
Appeals: If we decline your request, you will receive a written explanation. You may appeal that decision by replying to our response or contacting us again through the contact page, and we will let you know the outcome of the appeal.
No discrimination: Exercising any of these rights will never result in you being denied service, charged a higher price, or receiving a lower level of service from us.
What information do we collect about you?
The bulk of what we collect comes directly from you. When you fill out a quote form, start a chat, call us, or otherwise reach out, we gather details like your name, phone number, and email address, the service address where work would take place, and a description of the project you have in mind - what needs to be done, any urgency, that kind of thing.
We also collect a small amount of technical data automatically as you browse the site: which pages you visited, how long you spent on them, your general browser and device type, and your IP address. This helps us understand how the site is being used and keep things running smoothly. It is not tied to a specific quote request unless you submit one.
We do not collect payment card numbers or financial account details through the site - billing for any work you hire a contractor to do is handled entirely between you and that business.
Are there other brands or companies in the same family as Floodline Restoration Co.?
Yes. Floodline Restoration Co. is one brand within a group of home-service websites and marketing properties that share common ownership and management. That group may also rely on shared vendors and platforms - things like call-handling services, scheduling and CRM software, web hosting, and marketing technology - that support multiple brands at once.
Personal information you provide through waterdamageeastflatbush.com may be shared among those affiliated brands and the vendors that serve them in order to route your request to the right trade or service area, and also for purposes like customer support, billing operations, fraud prevention, and quality monitoring. Any affiliated brand or service provider that receives your information is expected to treat it in line with this policy or one that is substantially equivalent to it.
How do we protect your information?
We use reasonable, industry-standard technical and organizational safeguards to protect the personal information we hold - things like encrypted data transmission, access controls, and routine security reviews.
That said, no security system is completely foolproof. We cannot guarantee that information transmitted over the internet or stored on our systems is immune to unauthorized access, and we encourage you to be thoughtful about what you share online.
What are you agreeing to when you send us your information?
By submitting a form, starting a chat conversation, or otherwise sending us your details through waterdamageeastflatbush.com, you acknowledge that the information will be transferred as described in this policy - including to the independent businesses that respond to your request - and you accept that transfer.
You also acknowledge that Floodline Restoration Co. and the business that takes your request may follow up with you by phone call, SMS text message, or email regarding your request, including through automated or prerecorded means where permitted.
We want to be clear: agreeing to receive calls or texts is not a requirement for purchasing any service. If you prefer not to receive automated contact, let us know and we will work with you on an alternative.
Who actually sees the information you submit?
When you submit a service request through waterdamageeastflatbush.com, the core purpose of that submission is to connect you with someone who can actually do the work. That means your name, contact details, service address, and project description are sent to the licensed contractors, tradespeople, and home-service firms in our referral network that serve your area and handle the type of work you need.
Those businesses are independent of us. They make their own decisions about how and when to contact you, how they price their services, and how they conduct the work. Once your information is in their hands, their relationship with you is their own - we are not a party to the contract between you and any contractor.
We may also share information with service vendors that help us operate the site (analytics providers, hosting companies, and similar), as described in the affiliates section above.
What about links to other websites?
The site may include links to external websites - manufacturer product pages, a contractor’s own website, or other third-party resources. Those sites are not covered by this Privacy Policy, and we have no control over what they collect or how they handle your information.
We encourage you to read the privacy policy of any external site before providing personal information there.
How can you reach us with questions or a privacy request?
If you have questions about this Privacy Policy, want to exercise a privacy right, or just need to get in touch with someone about how your information is handled, please visit our contact page and send us a message. We will do our best to respond promptly.
Floodline Restoration Co. - East Flatbush, NY - © 2026